Whether you are participating in an Inpatient stay or Outpatient Programs or Treatments, all patients are admitted under the care of a Specialist-Psychiatrist, who is accredited to the hospital.

Our nursing staff work closely with our Psychiatrists and will compile a personalised summary of your psychiatric and medical history, including a comprehensive list of all medications including any you were taking at home (non-prescription).

Our team of clinicians will work in consultation with you to develop your individual care plan, and with your permission your carer/support person too, if you wish. Your care plan will be reviewed with you on a regular basis and signed off by yourself. We encourage you to set goals that aid in your recovery.

Outpatient Arrival

Please check in at the reception desk every time you attend a program session, where our staff will ‘arrive you’, check your admission details and direct you to the correct group program room.

Inpatient Arrival

Driving

We request that Inpatients do not drive unless it is approved by your Psychiatrist. Please arrange for a friend, family member, or taxi to drop you off on admission to hospital. No long term parking is available

Please check in at the reception desk where our staff will ‘arrive you’, check your admission details and advise your nurse that you are in reception.

A nurse will then show you to your room and complete the admission process. This will include asking you questions about your current health and the time leading up to your admission, completing a bag search, collecting your medications for safe storage and asking you to sign a patient agreement. You will have a tour of the hospital and facilities.

You will receive a welcome pack, including a copy of the Patient Information Booklet which gives you further information about the hospital, its environment and what to expect during the rest of your admission.

• All leave from hospital must be approved by your Psychiatrist.
• During your admission, all patients must attend 2-3 Inpatient groups a day. Leave will be restricted during these times.
• Before going on leave, a nurse must assess you to ensure you are safe, and together you must complete the leave register. This register is our record of who is in the hospital in the event of a fire or other emergency.
• On return from leave please report to the nurses’ station so that you can let the nurses know how your leave went and to complete the leave register.
• If you have brought anything back with you, the nurses will check for any items of risk. Where appropriate, and at random intervals, you may be breathalysed and/or asked to provide a urine sample for a drug screen on your return to the Unit.
• To ensure patient safety, no leave will be given between 8pm-7:30am.

Pine Rivers Private Hospital is a modern, recently refurbished hospital with private single occupancy rooms. Facilities & Amenities include:

Rooms

• Single Rooms
• Private ensuite bathrooms
• Large picture windows with natural light to all rooms
• Air conditioning
• Direct dial telephones (local calls are free of charge, all other calls will be added to your bill)
• Television

Hospital

• Single story building suitable for patients with mobility difficulty
• Patient Laundry facilities
• Patient dining room
• Interpreter services (upon request)
• Gym
• Internal garden courtyard
• Park across the road
• Modern interview rooms
• New and refurbished group rooms
• Outdoor visitor’s area
• Visitor and disabled parking (Free Onsite & Street)
• Visitor's lounge
• 5 minutes to transport (Strathpine Train Station and Council buses)
• 3 minutes to Westfield Strathpine Shopping Centre

Getting Here

We request that Inpatients do not drive unless it is approved by your Psychiatrist. Please arrange for a friend, family member, or taxi to drop you off on admission to hospital.

Located 24km North of the Brisbane CBD at Strathpine, Pine Rivers Private Hospital is easily accessed from all directions and is only 3km from Gympie Arterial Rd and 5km from the Gateway Motorway which can take you South to Brisbane City & the Gold Coast or North to the Sunshine Coast & Greater Bundaberg and Burnett region.

Parking

• No long term parking is available
• Free on street visitor parking in available – short term only
• Reception can call Taxi/Uber
• 5 min walk to Strathpine Train Station
• 3 min walk to Council buses (Gympie Rd outside Westfield Strathpine Shopping Centre)
• 3 min walk to Westfield Strathpine Shopping Centre (featuring: banks, post office, groceries, retail shopping)

For timetables and Journey Planner go to: www.translink.com.au / 13 12 30

Bus routes: 327, 338, 669, 670, 671, 672, 673, 674, 680,

Trains leave Strathpine Station every 30 mins via the Sunshine Coast - Caboolture or Redcliffe Peninsula Lines

• All electrical cords will be checked and shortened with clasps, including earphones, headphones, mobile telephone and USB chargers.
• All medications you are currently taking (in original packaging) for any physical complaints and any repeat prescriptionsMedicare card
• Casual comfortable day clothes and footwear
• Glasses and physical aids (e.g. walking sticks, hearing aids)
• Note pad and pens for groups
• Pensioner card/ DVA Card/ Safety Net Card
• Personal toiletries (e.g. toothbrush, toothpaste, soap) excluding any alcohol based materials
• Private health insurance membership card
• Sleepwear, dressing gown and slippers
• Sufficient cash for incidental expenses (no ATM on premises)
• You can bring your mobile phone, however mobile phones must be turned off while participating in group activities. Please set your mobile to vibrate mode when in the hospital to avoid disturbing others.

Any electrical appliances you bring with you, such as a laptop, must be safety tested by our Maintenance Department before use in the hospital.

This testing is available Monday to Friday, during office hours

If you bring the following items they will be locked away in a secured drawer when not in use:

• Aerosols, including deodorants
• Knitting yarn and knitting needles
• Personal Razors and shavers.

• Any valuables
• Large sums of money
• Other Items: (in consideration of the safety of all patients)
  • Any objects that could be used as a weapon or for harm
  • Wire coat hangers
  • Hair dryer, hair straighteners or electric shaver
  • Plastic bags
  • Long shoulder straps on bags.
  • Spiral bound notebooks
  • Scissors, tweezers, nail files
  • Glass objects including mirrors and photo frames
  • Flower arrangements with wire or helium balloons
  • Gym equipment ,including physio bands and skipping ropes
  • Washing Powders and Liquids (hospital will provide washing powder).

Your care post hospitalisation is also important to us.

Our doctors, nurses, pharmacists, psychologists, physiotherapists, social worker, and others are involved in your care whilst you are in hospital, will contribute to your ongoing management and care when you leave the hospital.

If necessary, community services and required aids or appliances will be organised for your discharge.

If necessary, a Discharge Coordinator will make contact with you following discharge to ensure you are recovering and coping in your home environment. Alternatively, if you have concerns after you have left the hospital please seek a consult to discuss your concerns with your GP, psychologist, psychiatrist or if needed contact our Discharge Coordinator on 07 3881 7576.

Pine Rivers Private Hospital is a recognised Tier 1 DVAHospital provider. Our services andtreatments are recognised by all major private health insurance funds (eg:BUPA, Medibank Private etc), WorkCover, DVA, NDIS and DFS just to name a few. These funding providers will reimburse aproportion or possibly all of all your treatment costs depending on your levelof coverage.

We understand that fee schedules and health fund levies can be difficult to understand so:

• For those that are self-funded, a sliding fee scale is available to determine your costs (contact details below)
• For those seeking funding through a provider, please check the specific details unique to you and your cover with your provider or contact us via email on: PRV.enquiries@healthscope.com.au and will we assist in determining your out of pocket costs.
• We accept cash / eftpos, debit & credit cards

Pine Rivers Private Hospital has a longstanding history caring for Veterans and as such, has been awarded Tier 1 status as a DVA preferred provider. We are proud to partner with DVA and are committed to providing first class health care to Australia’s servicemen and women – past and present.

Pine Rivers Private Hospital has a Discharge Coordinator and Veteran Liaison Nurse who will be available during your admission to assist you as needed. You can ask for their assistance via the Nurse Manager on your ward or by contacting reception in person or telephoning directly on 07 3881 7222.

Please bring with you all your current medications both prescribed and over the counter medications and vitamins. Upon arrival all your medications/vitamins will be logged by your nurses and secured.

During your stay any new medications prescribed by your Psychiatrist or our hospital GP will be dispensed by the pharmacy. Medications not prescribed during your visit will remain your responsibility to purchase and supply a prescription for. Please let your nurse know if you require a visit with our onsite GP’s.

Our Consumer Consultants are people who have a lived experience of mental illness and recovery and who have since undertaken specialised training in peer support, mental health and recovery.

Consumer Consultants are available to speak with by appointment.

Pine Rivers Private Hospital has a long history of engagement with Consumer Consultants\ patient advocate. Our volunteers participate in countless quality and service improvement projects including the introduction of initiatives like:

• Patient Journey
• Patient Experience Surveys
• Consumer led Patient Therapy Groups
• Peer Support Sessions – both focus groups and one to one support
• Redevelopment of our consumer committee to become our Lived Experience Advisory Group (L.E.A.G)
• Education – for staff and nursing students on the importance of patient centred care and

Consumer Consultants are involved in facilitating consumer education and support programs or represent consumers on consumer group committees and in hospital operation meetings. They also review & advise on resources and information for our patients.

A message from Sue:

My first admission here at Pine Rivers Private Hospital was early in 2011 when my life became too difficult for me to manage. This was, for me, the best thing I ever did and changed my life in such a way that now I have a zest for life which I try to live to the fullest!

Getting to this point was by no means an easy feat, but with the help of the Medical Team, understanding my illness, attending the Groups, asking a multitude of questions, and reading a plethora of books, I managed to find my way back, and am now a better me than I ever thought was possible.

During this journey, I learned so much about Mental Illness and discovered that I have a passion for mental health recovery and so joined our Consumer Consultant group at the end of 2011. This is now an ongoing vocation for me and as one might guess, a never ending self- discovery and learning journey.

A message from Nicole:

My Mental Health journey started after the birth of my first child when I was 21. After a hospital admission life was great again until the birth of my second child. The depression came back but this time it was slightly easier as I knew what to expect. I have always been very proactive about my mental health and had made a promise to myself that I was always going to control it and not let it control me. This was easier said than done.

My First admission to Pine Rivers Private Hospital was in December 2021. After attending groups, extensive reading and attending the Outpatients Program I have learnt the tools to live a happy and fulfilling life. The turning point for me was understand my illness and making changes in my life.

I have always had a passion for helping others and wanted to help people who suffer from Mental Illness. I joined the Consumer Consultant group in July 2022. It has been one of the most rewarding things I have ever been part of. It has changed my life so much so that I have taken a new career path and will begin studies in Counselling in Metal Health and Drugs and Alcohol.

Family Friends, Carers and Support Persons’ Information Booklet

Pine Rivers Private Hospital welcomes qualified assistance dogs. Whilst staying with you, your dog will need be on a leash, under your control and accompany you at all times, including meal times.

It is asked that you ensure you bring with you all items necessary to look after your dog’s well-being:

• Food and feeding bowls
• Portable bedding (a mat or bedding for the animal to sit on to ensure they are not sitting directly on the hospital floor)
• Leashes and waste bags

There is a park across the road from the hospital with a path that may be suitable for walks and attending to your dog’s toileting needs.

When applying for admissions as Inpatients or for Group Day Programs please ensure you let staff know that you have a dog that you intend bringing with you. The admissions team will determine if your dog is suitably qualified to attend and you will be asked to provide:

• Proof that your dog has been vaccinated
• A medical certificate from the patient’s General Practitioner (GP) or treating doctor confirming that the animal is necessary to alleviate the disability with which the patient has been diagnosed
• Documentation that the animal has been trained to alleviate the effects of the patient’s disability

On admission to either the In-patient or Out-patient services at Pine Rivers, you will be asked to sign an ‘Information and Conditions for Patients with Assistance Animals’ agreement, a copy of this agreement can be made available to you during your pre-admission discussions.

Please email the above information to “Attention – Admissions Team” at pinerivers.referrals@healthscope.com.au when arrangements are being made for your admission.