General information

On Arrival

On the day of your admission, please arrive at the hospital at the agreed time.

Firstly, our reception staff will complete the administrative components of your admission.

A nurse will then show you to your room and complete their admission process. This willinclude asking you questions about your current health and the time leading up to youradmission, completing a bag search, collecting your medications for safe storage and askingyou to sign a patient agreement. You will also be shown around the hospital.

Your admitting psychiatrist will also complete their admission process.

You will receive a welcome pack, including a copy of the Patient Information Booklet which gives you further information about the hospital, its environment and what to expect during the rest of your admission.

Please do not hesitate to ask any questions you have while at Pine Rivers Private Hospital.

Types of Accommodation

Accommodation consists of:

  • Single rooms with private ensuite bathroom
  • Twin share rooms with ensuite bathroom

Please note that if you're sharing a room, it will be with a person of the same gender.

Allocation of single rooms occurs where possible and is according to clinical need.


We request that while you are an inpatient you do not drive unless it is approved by yourpsychiatrist.

Please arrange for a friend, family member, or taxi to drop you off on admission to hospital.

No long term parking is available.

Leave from hospital

  • All leave from the hospital must be approved by your Psychiatrist.
  • during your admission, all patients attend 2-3 Inpatient groups a day, and leave will be restricted during these times.
  • Before going on leave, a nurse must assess you to ensure you are safe, and together you must complete the leave register. This register is our record of who is in the hospital in the event of a fire or other emergency.
  • On return from leave please report to the nurses’ station so that you can let the nurses know how your leave went and to complete the leave register.
  • If you have brought anything back with you, the nurses will check for any items of risk. Where appropriate, and at random intervals, you will be breathalysed and/ or asked to provide a urine sample for a drug screen on your return to the Unit.

To ensure patient safety, no leave will be given between 8pm-7:30am.

Pine Rivers Private Hospital is a modern, recently refurbished hospital. We have private and shared facilities with an ensuite in each room. All our private and shared rooms have personal televisions, telephones and nurse call facilities. Local calls are free of charge. Our facilities include access to:

  • Air conditioning
  • Direct dial telephones
  • Interpreter services (upon request)
  • Internal garden courtyard
  • Laundry facilities
  • Modern interview rooms
  • New and refurbished group rooms
  • Outdoor visitors area
  • Private bathrooms
  • Private rooms
  • Television
  • Visitor and disabled parking
  • Visitor's lounge.

Your care post hospitalisation is also important to us.

Our doctors, nurses, pharmacists, physiotherapists, and others are involved in your care whilst you are in hospital, and they will also contribute to your ongoing management and care when you leave the hospital.

If necessary, community services and required aids or appliances will be organised for your discharge.

If necessary a Discharge Planner will make contact with you following discharge to ensure you are recovering and coping in your home environment.

Pine Rivers Private Hospital is recognised by all major health funds and they will reimburse a proportion of all your treatment costs depending on your level of coverage.

We are a Tier 1 DVA Hospital and work with veterans and their families on a regular basis.

A sliding fee scale is available for self insured.

We understand that fee schedules and health fund levies can be difficult to understand, so please feel free to contact us to help determine if you will incur out of pocket expenses.

We also work with WorkCover and insurance companies.

Pine Rivers Private Hospital is a Veteran partnering hospital that is committed to providing first class health care to Australia’s servicemen and women – past and present.

We have a longstanding history of caring for Veterans, and as such, have been awarded Tier 1 status, which means our hospital is a DVA preferred provider.

Pine Rivers Private Hospital has a Discharge Planner and Veteran Liaison Nurse who will be available during your admission to assist you as needed.

You can ask for their assistance via the Manager on your ward or contact the DVA Liaison Officer directly by telephoning 07 3881 7222 or by fax on 07 3881 0122

  • All electrical cords will be checked and shortened with clasps, including earphones, headphones, mobile telephone and USB chargers.
  • All medications you are currently taking (in original packaging) for any physical complaints and any repeat prescriptionsMedicare card
  • Casual comfortable day clothes and footwear
  • Glasses and physical aids (e.g. walking sticks, hearing aids)
  • Note pad and pens for groups
  • Pensioner card/ DVA Card/ Safety Net Card
  • Personal toiletries (e.g. toothbrush, toothpaste, soap) excluding any alcohol based materials
  • Private health insurance membership card
  • Sleepwear, dressing gown and slippers
  • Sufficient cash for incidental expenses (no ATM on premises)
  • You can bring your mobile phone, however mobile phones must be turned off while participating in group activities. Please set your mobile to vibrate mode when in the hospital to avoid disturbing others.

Any electrical appliances you bring with you, such as a laptop, must be safety tested by our Maintenance Department before use in the hospital.

This testing is available Monday to Friday, during office hours

If you bring the following items they will be locked away in a secured drawer when not in use:

  • Aerosols, including deodorants
  • Knitting yarn and knitting needles
  • Personal Razors and shavers.
Please do not bring:
  • Any valuables
  • Large sums of money
  • Other Items: (in consideration of the safety of all patients)
    • Any objects that could be used as a weapon or for harm
    • Wire coat hangers
    • Hair dryer, hair straighteners or electric shaver
    • Plastic bags
    • Long shoulder straps on bags.
    • Spiral bound notebooks
    • Scissors, tweezers, nail files
    • Glass objects including mirrors and photo frames
    • Flower arrangements with wire or helium balloons
    • Gym equipment ,including physio bands and skipping ropes
    • Washing Powders and Liquids (hospital will provide washing powder).

Our multidisciplinary team includes skilled and experienced Psychiatrists, Psychologists, Registered Nurses, Social Work, Diversional Therapy, Music Therapy, and a Yoga Instructor.

Consumer and Carer Group
We have an active group of consumer and carer representatives who visit our hospital weekly to facilitate communication and advocacy between our patients and management of the hospital.

Our Assistance

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